Crossfaded is a booking and residency-management platform that connects venues and event promoters ("Organizations") with DJs. This policy covers everyone with a Crossfaded account — Organization staff and DJs alike — and explains what we collect, why, and what control you have over it.
Crossfaded accounts are currently invite-only. If you're reading this, you either received an invite link from an Organization, applied through a public application link, or were sent an onboarding link directly by us.
We collect information you give us directly, information generated by using the platform, and a small amount of information from third parties you choose to connect (like Google, if you sign in that way).
| Category | What it includes | Who it applies to |
|---|---|---|
| Account details | Name, email address, password (stored as a salted hash — we never see or store it in plain text) | All users |
| Google account info | If you sign in with Google instead of a password: your name, email address, and Google account ID | Users who choose Google sign-in |
| DJ profile details | Full name, stage name, genres, profile photo, availability blocks (dates/times you're free or booked), mix submissions | DJs |
| Organization details | Organization/venue name, staff roster, roles | Organization staff |
| Booking & event data | Event dates, set times, slot assignments, booking status, in-app briefs and announcements | All users, scoped to their Organization |
| Communications | Messages sent through Crossfaded's built-in AI assistant (CueAI), support requests you send us | Users who use those features |
| Device & usage data | IP address, browser/device type, pages visited, push-notification tokens (if you enable notifications) | All users |
We do not currently collect or store payment card details on Crossfaded. Any payment for bookings is arranged directly between the Organization and the DJ, outside the platform.
Crossfaded uses a single session cookie to keep you signed in. It's set to work across our subdomains (admin.crossfaded.app and dj.crossfaded.app) so one login carries across the platform. This cookie is strictly necessary for the app to function — we don't use third-party advertising or tracking cookies.
We keep account and booking data for as long as your account is active, plus a reasonable period after in case it's needed for dispute resolution, record-keeping, or legal obligations. If you delete your account, we remove your profile and personal details; some booking records may be retained in de-identified or aggregate form for Organizations' historical records.
Passwords are hashed, never stored in plain text. Traffic to Crossfaded is encrypted in transit (HTTPS). We apply standard security headers to the app and restrict access to production systems to authorized personnel. No system is perfectly secure, and we can't guarantee absolute security — but we treat any suspected breach seriously and will notify affected users where required by law.
Crossfaded is intended for venue/event professionals and performing DJs. It is not directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we'll remove it.
We'll update the "last updated" date above whenever this policy changes. For material changes, we'll make a reasonable effort to notify active users directly (e.g. by email) before the change takes effect.
Questions about this policy or your data can be sent to privacy@crossfaded.app.